Terms of Service & Membership

1. This agreement

These terms are an agreement between you and Kind Koala, a youth-led global 501(c)(3) nonprofit (EIN 99-4113864), about the Kind Koala member portal (the “Portal”). They have two parts: the Terms of Service (sections 2–9 and 11–14), which cover how the Portal works, and the Terms of Membership (section 10), which cover how you represent Kind Koala.

By creating an account you agree to these terms and to our Privacy Policy, including its Cookie Notice. If you don't agree, don't create an account. If you're under 18, please read these terms with a parent or guardian.

2. Who can use the Portal

• The Portal is for members of Kind Koala chapters, chapter presidents, regional managers and Kind Koala leadership.
• You must be at least 13 years old.
• Every account is reviewed by a person. Members are approved by their chapter president, and presidents and regional managers by Kind Koala leadership. Kind Koala may decline or remove any account.
• One account per person. Use your real name and accurate contact details, and keep them up to date.

3. A private platform

The Portal and everything in it (member lists, contact details, documents, tasks, events, photos and messages) are confidential to Kind Koala.

• Don't share screenshots, member information, contact details or documents outside Kind Koala without leadership's permission.
• Your account is just for you. Don't share your password or let anyone else sign in as you.
• If you think someone else has used your account, change your password, use Sign out everywhere in Settings, and tell your chapter president or leadership.

4. What you put in the Portal

Everything you add to the Portal is stored by Kind Koala on servers run by our service providers (see the Privacy Policy), and can be seen by other members:

• All approved members can see your name, profile photo, role and chapter, and the tasks your chapter completes.
• Members of your chapter can also see your email, phone number, LinkedIn and Instagram, and your chapter's events, photos and documents.
• Your chapter president, your regional manager and Kind Koala leadership can see everything about your account, including your volunteer hours and activity.

You keep ownership of what you upload. You give Kind Koala a free, non-exclusive, worldwide permission to store, copy, display and use it to run Kind Koala and its programs, including using event photos in Kind Koala's own communications. You're responsible for having the right to upload what you upload, including permission from the people in your photos. Kind Koala may remove anything that breaks these terms.

5. Profile photos

A profile photo is optional. If you add one, you agree that:

• It's a photo of you, or an image you have the right to use.
• It's appropriate: no nudity, violence, hateful symbols, advertising, or other people without their permission.
• Every approved member of the Portal can see it next to your name.
• Kind Koala won't use your profile photo outside the Portal without asking you first.
• You can change or remove it at any time in Settings, and Kind Koala may remove a photo that breaks these rules.

6. Automated emails and texts

The Portal sends automated emails from a no-reply address. These include verification codes, account approvals, new requests to review, task assignments, event updates, reminders, deadline notices and security alerts. They're part of the service, so you can't turn them off while you have an account. You can stop them by deleting your account.

• Nobody reads replies to these emails. For help, contact your chapter president or privacy@kindkoala.org.
• Kind Koala will never ask for your password or a verification code by email, text, phone or direct message. If someone does, don't share it, and tell leadership.
• Text messages are optional. You choose them when you sign up or in Settings, and you can reply STOP at any time. Message and data rates may apply.

7. Cookies

The Portal uses only essential cookies: one keeps you signed in, and one remembers that you entered the access password on preview versions of the site. It doesn't use advertising or tracking cookies. The Cookie Notice lists them all.

8. Acceptable use

When you use the Portal, don't:

• harass, bully, threaten or discriminate against anyone, or post hateful, violent, sexual or illegal content;
• impersonate anyone, or create accounts for people who aren't part of Kind Koala;
• try to get into accounts or information you don't have permission to see;
• test, scan, overload or attack the Portal, or upload malware;
• use bots, scripts or scrapers to create accounts or collect information;
• use the Portal for advertising, selling, or fundraising that isn't Kind Koala's.

9. No medical or health information

Kind Koala connects families with healthcare providers, but the Portal is not a place for health records. Never enter anyone's medical information, diagnoses, treatment details, insurance details or health records into the Portal, including information about families who apply to the Healthcare Access Initiative. Applications go through Kind Koala's separate application process. Nothing in the Portal is medical advice.

10. Terms of Membership

Being part of Kind Koala lets you represent it in your community. You may use the Kind Koala name and logo, and say you're part of Kind Koala, only while you follow these Terms of Membership, the Chapter Handbook and Kind Koala's brand and social media guidelines in the Library. That permission ends if you leave, if you're suspended, or if your chapter's access is turned off.

Speaking and signing for Kind Koala

• Don't speak for Kind Koala to the press, sponsors, healthcare providers or other organizations, beyond your own chapter's activities, without leadership's approval.
• Never sign a contract or agreement in Kind Koala's name unless leadership has authorized it in writing.
• Don't promise anyone healthcare services. Point families to Kind Koala's official application.

Money and donations

• Raise money only through channels Kind Koala has approved, and never into a personal account.
• Record what your chapter raises in the Portal. Kind Koala's leadership handles donation receipts and finances.

Chapter accounts belong to Kind Koala

• Chapter email addresses, social media accounts and documents belong to Kind Koala, not to any one person. Hand them over when you step down.
• Don't create unofficial accounts, pages or groups that use the Kind Koala name.

Conduct

• Treat members, families, partners and the public with kindness and respect.
• Follow your school's or community's rules, and Kind Koala's safety guidelines for events, especially events with minors.
• Ask before photographing people, and never post the full names of minors.
• Log volunteer hours honestly. False hours may lead to removal.

If these terms are broken

Leadership may warn you, suspend your account, remove you from a chapter, or close a chapter. You must then stop representing Kind Koala. Membership is volunteering: it doesn't make you an employee, agent or partner of Kind Koala, and it isn't paid.

11. Suspension and closing accounts

• Kind Koala may suspend or close an account that breaks these terms, or to protect members or the Portal.
• A chapter has 60 days from its invitation to join the Portal. If it doesn't, its access is turned off until leadership restores it.
• You can delete your account at any time in Settings. We then delete your profile and contact details. Your chapter keeps your volunteer-hour records and impact totals, without your contact details.

12. Changes to the Portal and these terms

We may change the Portal or these terms. If we make a material change, we'll tell you in the Portal or by email, and ask you to accept the new terms before you continue.

13. Disclaimers, liability and governing law

The Portal is run by volunteers and provided “as is”. We work to keep it available and secure, but we can't promise it will always be available or error-free. To the fullest extent the law allows, Kind Koala and its volunteers aren't liable for indirect or consequential losses from using the Portal, and our total liability is limited to fifty U.S. dollars. Some places don't allow these limits, so they may not apply to you.

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA, except where the law where you live gives you rights that can't be changed by agreement.

14. Contact

Questions about these terms: privacy@kindkoala.org. Kind Koala, Doylestown, Pennsylvania, USA.